Welcome to SNS FOOD. By accessing or using our website, placing an order, or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. About Our Services
SNS FOOD provides cakes, desserts and related food products for delivery in selected service areas. Product availability, delivery options and prices may vary depending on location, date and order requirements.
2. Orders & Confirmation
- Orders are confirmed only after successful payment or confirmation by SNS FOOD.
- Please provide accurate name, contact number, delivery address and other required information.
- Once an order is confirmed, changes may not always be possible, particularly for customised or time-sensitive orders.
- SNS FOOD reserves the right to refuse or cancel an order in certain circumstances, including product availability or incorrect pricing.
3. Product Images & Appearance
We make every effort to ensure that product images and descriptions accurately represent our cakes. However, because our products are handmade, there may be minor differences in colour, decoration, size or presentation.
Such variations do not affect the quality or taste of the product.
4. Custom & Designer Cakes
Custom cakes are prepared according to the customer’s requirements and agreed design.
- Customisation may affect the final price.
- Customers should provide accurate design, text, flavour and other requirements.
- Minor differences may occur between the requested design and the final handmade product.
- Once production has started, customised orders may not be eligible for changes or cancellation.
5. Delivery
SNS FOOD offers delivery in selected areas of Gurgaon, Delhi and Noida.
- Delivery times are estimates and may vary due to traffic, weather, location or other circumstances.
- Customers must provide a complete and accurate delivery address and contact number.
- Someone should be available to receive the order at the provided address.
- Delays caused by incorrect address details or the recipient being unavailable may not be considered the responsibility of SNS FOOD.
- Same-day or special-time delivery may be subject to availability.
6. Pricing & Payment
All prices displayed on the website are subject to change without prior notice.
- Applicable taxes or delivery charges may be added during checkout.
- Payments must be completed through the available payment methods.
- SNS FOOD is not responsible for payment failures caused by third-party payment providers or banks.
7. Cancellation & Refunds
Because cakes and food products are prepared specifically for individual orders, cancellation and refund eligibility may depend on the order status.
Customers should contact SNS FOOD as soon as possible if they wish to cancel or modify an order.
Refunds, where applicable, will be processed according to SNS FOOD’s refund policy and the original payment method.
8. Damaged or Incorrect Orders
If you receive an incorrect or significantly damaged product, please contact us as soon as possible after delivery with your order details and supporting photographs.
We will review the issue and, where appropriate, provide a suitable resolution.
9. Allergies & Ingredients
Our products may contain or come into contact with common allergens such as milk, nuts, wheat, eggs, soy and other ingredients.
Customers with allergies or dietary restrictions should contact us before placing an order.
SNS FOOD cannot guarantee a completely allergen-free environment.
10. Website Content
All content on this website, including text, photographs, graphics, logos, product descriptions and other materials, is intended for SNS FOOD’s business use.
You may not copy, reproduce, modify, distribute or commercially use website content without prior written permission.
11. Website Availability
We aim to keep our website accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.
We may update, modify or temporarily suspend parts of the website when necessary.
12. Third-Party Services
Our website may use third-party services such as payment gateways, delivery services, analytics tools or other platforms.
SNS FOOD is not responsible for the policies, availability or actions of third-party services.
13. Limitation of Liability
SNS FOOD will make reasonable efforts to provide quality products and reliable services. However, we are not responsible for delays, interruptions or losses caused by circumstances beyond our reasonable control.
14. Changes to These Terms
SNS FOOD may update these Terms & Conditions from time to time. Any changes will be published on this page with an updated revision date.
Continued use of the website after changes are published indicates acceptance of the updated terms.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: info@snsfoods.in
Phone: +91 9910859105